Warning: Telephone pension scams

There are reports in the pensions press of automated telephone calls to UK pensioners from a company called "Private Pensions Helpline Ltd" or "Pensions Helpline". They appear to suggest that an entitlement to a £1,000 pension bonus or a refund could be possible. If the recipient of the call registers, they then receive a call from a salesperson, who tries to extract their bank account details and sell financial services.

Although we have not heard of any RSA pensioners being targeted yet, we wish to make clear that neither RSA nor the RSA Pension Administration Team at Willis Towers Watson cold call members in this manner and bank details are never requested from members or pensioners over the phone.

If you get one of these calls, we advise that you should

hang up rather than press the telephone buttons or respond to any questions;

never give personal or financial information out to anyone who cold calls you on the telephone;

consider reporting unwanted cold calls to the Information Commissioner's Office (ICO) at http://www.ico.gov.uk/complaints;

report any scams to Action Fraud at http://www.actionfraud.police.uk; and

only use the contact details provided on this website, if you want to discuss your RSA pension.


Date published: 23/01/2013

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