Privacy Policy

Protecting your information

RSA Group plc ("RSA") is committed to ensuring that your privacy is protected. This Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it
If you request any online services we may need to know your email address and a password of your choice. You can ask us at any time to stop providing you with such services by emailing us at and unsubscribing from the relevant service. It is our policy not to pass email addresses to any third parties without first obtaining your consent.

We may also use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

2. What information do we hold on you?
We may collect details from you when you request a product or service from us from our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other parts of the Company or our partners.

3. What do we do with the information?
We will use the personal information gathered in our normal course of business primarily to provide the products and services you have requested, and also:

  • For administration purposes
  • To confirm identification when you contact us
  • To keep you informed of any special information that we believe might be of particular interest to you
  • To communicate with you in the event that any products or services you have requested are unavailable
  • For statistical analysis, including automated techniques
  • For record keeping purposes
  • To track activity on our website
  • To improve and monitor our customer service to you
  • For the prevention of crime and fraud

We may contact you by post, email, telephone or fax for these purposes.

5. Disclosure of your information to service providers
In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses. In these circumstances, we will ensure that your information is properly protected and used in accordance with this privacy policy. We may also disclose information to the investigating authorities such as the police, and customs and excise, or if required to do so by law.

6. The use of cookies
In common with many other website operators, we do employ cookies (download of files to your PC to record your visits to the site) to measure site information. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored.  Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.

7. How we protect your information
The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.

8. Your consent
By submitting your information you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

9. Changing your personal information
If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact

10. Your rights to access your personal information
You have a right to receive a copy of the personal data that we hold about you. We have the discretion to make a charge of £10 towards the cost of administration, although currently we do not charge for this service. To obtain a copy of the personal information we hold on you, please write to the above address or alternatively ring [TELEPHONE NUMBER] and ask for a [Subject Access Request] form.

11. How to contact Royal & SunAlliance
We welcome your views about our website and our Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to